Terms and conditions of use of services
For greater clarity and transparency about the services offered by our site, here we indicate the main terms and conditions and general information.
For any questions or information you can contact us at info@mywpsitecare.com
In this document, “Customer” refers to the individual or company that has purchased a service offered by MY WP SITECARE (C.E.D. 2001.).
- Acceptance of terms of sale
The Customer, by electronically sending confirmation of his purchase order, accepts and undertakes to observe these terms and conditions of sale in his dealings with MY WP SITECARE.
Customer acknowledges that MY WP SITECARE is not bound by any terms of sale other than those stated herein unless previously agreed to in writing.
MY WP SITECARE reserves the right to change the conditions of sale in the future. In that case, they will be effective only for purchase orders placed by the Customer after they are posted on the Site.
MY WP SITECARE therefore invites the Customer to read the latest version of the terms and conditions of sale before placing any purchase order and, if necessary, to print a copy or save it on a computer medium.
- Description of service
MY WP SITECARE is an online service that provides support via email, phone and chat, to managers of websites based on the WordPress.org platform (hereafter called the “Service”).
Access to the Service may be interrupted sporadically due to technical problems, maintenance, restoration, or for other reasons beyond the control of MY WP SITECARE.
MY WP SITECARE reserves the right to discontinue the Service at any time without notice.
- Registration
To use the Service, you must activate an account by entering user, password, and providing other information. The information provided must be accurate and kept up-to-date over time. The authentication process is part of the normal security and authentication procedures and is intended to protect the security of Customers and make sure that the Customer is actually interested in registering or activating the Service. The registered user shall take care of the access codes and keep them confidential, such credentials being the only means of identifying the Customer and validating his/her accesses to the Service. In case of loss, theft or loss of the access codes, the Customer shall promptly notify MY WP SITECARE who will proceed to deactivate them. Disclosure of codes for access to the site and/or the Service may allow access to unauthorized third parties. The Client is solely responsible for all activities resulting from the use of his/her account. MY WP SITECARE’s services are available to both businesses and individuals.
- Payments
Payment for the Service is in advance and may be increased by any fees. The Client is responsible for the timely payment of the MY WP SITECARE Service. Prices of services may change at any time at the discretion of MY WP SITECARE. No refunds are offered in case of price reduction or promotional discounts.
MY WP SITECARE does not process and does not retain payment security data (e.g., credit card numbers) of Customers used to make purchases, which are processed by the relevant payment service providers. In fact, the actual payment is made by transferring the protected and encrypted data directly to the payment gateway. Only after the transaction is completed, the payment service provider notifies MY WP SITECARE of the outcome of the payment.
MY WP SITECARE reserves the right to apply, for security reasons, limitations and exclusions to the payment instruments that can be used by the Client to pay for the Service.
MY WP SITECARE reserves the right not to accept orders in case of providing untrue master data and/or payment details, previous default in any capacity to MY WP SITECARE, exceeding the maximum spending limits. MY WP SITECARE makes the necessary checks to take appropriate action to curb illegal activities reserving the right to take action against anyone who commits crimes of online fraud.
- Limitations of liability
MY WP SITECARE assumes no liability for damages, direct and indirect, of any nature whatsoever, suffered by the Client, its partners, agents, employees and collaborators in connection with the use of the Service provided. For no reason MY WP SITECARE can be held liable for loss of profit, inability to use, direct and indirect damages of any kind.
MY WP SITECARE is in no way responsible for the consequences arising from the illegitimate use of the information provided by the Client. In particular, MY WP SITECARE does not guarantee:
- the uninterrupted operation of https://mywpsitecare.com
- the operation of the site https://mywpsitecare.com without errors
Any technical disruptions of the site https://mywpsitecare.como temporary interruptions that may temporarily prevent its use will not result in any compensation in favor of the Customer. The Platform may contain links to other sites that belong to third parties. MY WP SITECARE cannot be held responsible for the accessibility and content of these resources and for any consequences related to the use of such content. Customer agrees that the sole remedy for any alleged harm caused by the MY WP SITECARE Service is cancellation of the subscribed service.
- Support Requests
We do not provide support via telephone, Skype or other channels unless specifically stated in the purchased service or by prior arrangement. Requests are processed and resolved in the order they are received. Each request is subject to approval or denial at the sole discretion of MY WP SITECARE. For requests outside the scope of the service, MY WP SITECARE can provide alternative solutions or refer you to a partner. MY WP SITECARE provides support with responses in 24 hours, Monday through Saturday, but a timeline for resolution of a request cannot be guaranteed.
- Type of requests
Requests for support should fall into these categories:
- Problems with the site interface (HTML, CSS, JavaScript)
- Changing the style of page elements (CSS)
- Content insertion and image editing
- Creation of basic graphic elements (buttons, menus, newsletter forms)
- WordPress consulting (advice and support)
- Using WordPress (how to)
- Verification of Themes and Plugins
- Installation and configuration of plugins
- Site backup recovery (restore)
- Improvement of site performance
- SEO tips
Example of requests that could be rejected:
- Theme change
- Creation of landing pages
- Customization of plugins
- Customization of Theme
- Marketing activities
- SEO Services
When in doubt, better to send a request asking if it can be accepted.
- Cancellation of service
The Service may be discontinued at any time, either by the Client or by MY WP SITECARE. The relationship is based on mutual satisfaction. MY WP SITECARE has a ‘zero tolerance’ policy toward aggressive communication, insults or discrimination. You may discontinue the Service by contacting us at the email address info@mywpsitecare.comt.
We strongly believe in our services at 100%.
However, we understand that they cannot always be perfect for everyone.
- If we are unable to solve the problem related to Support Service (not related to custom work) and we have given up, a full refund will be issued or you can get a credit of the same amount on our services with a 6-month term.*
- If, on the other hand, you decide to cancel your Support Service request before we have had a chance to work on it and you determine that we cannot resolve it or you are unable to provide the access we need, there will only be a 50% refund of what was paid to us .The reason is that we have operational costs that are incurred when a service is purchased and in many cases our technician has already completed some of the work. The other option is to get a full refund on credit for our services with a 6-month maturity.*
*Refund requests are processed within 30 days or less from the date of purchase.
*This policy above does not apply to hourly support, special offers, service credit.
- Changes to the following document
MY WP SITECARE reserves the right to change the terms of use at any time, informing customers by email. The Client is responsible for reading and understanding the changes. Continued use of the Service implies acceptance of the changes.
- Collection of information
MY WP SITECARE collects information as you access the services offered. This information is used only to contact the Client and/or to provide support or maintenance services for the site. MY WP SITECARE treats all information provided as strictly confidential. Such information includes:
- WordPress site login data, FTP server, hosting management panel;
- login data for site-related services (e.g. Google Analytics, Mailchimp, Aweber);
- data contained on the website (e.g. customer list, paid infoproducts, ebooks);
- data related to the nature of the customer’s business (e.g., traffic volumes, conversion rates, sales volumes);
This data can be transferred to servers managed by MY WP SITECARE for operations such as backup copying. Partial access to this information may be provided to collaborators and partners of MY WP SITECARE for the sole purpose of providing the agreed services.
- Code of Ethics
We like to implement and optimize our clients’ projects, which is why we have established our own code of ethics. MY WP SITECARE reserves the right not to enter into business relationships, or terminate existing ones, with parties involved in illegal activities and particularly related to arms and drug trafficking, money laundering and terrorism. We also do not work with individuals or companies that:
- They operate in the adult, gambling, or pornographic industry;
- Promote content, products or services using false, dishonest or misleading claims. (e.g., solutions to get rich quick);
- They sell or promote the sale of counterfeit products;
- They promote the sale of products made from protected or endangered species;
- They incite hatred, discrimination or violence;
- Promote any form of software piracy or provide users with instructions or tools to gain unauthorized access to software, servers, or websites.
- General Provisions
In the event that some of the rules set forth in these Terms of Use are unenforceable, the others will continue in full force and effect. The undersigned Service is subject to Italian law. Competent to decide any dispute arising out of or otherwise connected with the contract and these Terms of Use shall be the Court of the Consumer’s residence or domicile or, in other cases, exclusively that of Hong Kong. These Terms of Use, the various requirements stated in the steps of the distance selling process, where applicable, constitute the entire contractual agreement between the Customer and MY WP SITECARE. In case of conflict between the provisions of these Terms of Use published in the Italian language and the corresponding text published by MY WP SITECARE in the English language, the Italian language version shall prevail.
- Copyright
The website https://mywpsitecare.com, its component pages, technologies, platform, ideas, logos, trademarks, graphic design, texts, audio/video files and more generally any other creativity related to the website and services are the exclusive property of MY WP SITECARE. They may not be reproduced, used or represented by the Client, except where expressly permitted and to the extent permitted. The Client is granted a non-transferable right to use the site and/or services limited to private, non-commercial use.
- Contacts
If you have any questions or comments on this document, please send an email to info@wpmysitecare.com
